Nope it seems clear they don't have enough techs.. Plus DTV got their part of the deal done right away, but that parts easy as hell. To install a new data line they need a tech with a truck and ladder for my house, and almost all the customers they're gonna be dealing with in my town. I know this since i was a cable tech.. The tech that set up my dtv had a ladder in the back of his truck, but it probably wasn't even big enough for the poles... I offered to sell him mine that day and said "let me know if you talk to anybody that needs one" and he said he might be back for the ladder that day.. Never came. I should've saved his number at any rate because I wouldn't be surprised if he's the only tech they have servicing this town, and that's why they are bs ing me about not being able to get my modem because either this guy isnt in the area at the moment or he quit.. who knows.