guy comes in rip roaring pissed off...we didn't have his sons lyrica...and I was trying to tell him that we had tried to order it but our distributor has it on back order but we were in the process of trying to find a location that had it...and this mother fucker gets in my face...inches from my face...slamming his hands and screaming that we were incompetent ...and it was bullshit...and blah blah...but the whole time I'm calmly telling him the situation...my fuckin pharmacist comes over and she's like "you will NOT talk to my techs that way, you will NOT talk to me that way...if you do not sit down and lower your voice I WILL NOT help you and I will call security"...this lady in drive thru says to me after...she like "is everything ok in there? I recorded it on my phone"....I'm like no....I'm ok....