my gf had a similar problem
she grew up on SNES but the jump from side scrollers to 3D/D-pad to control stick didn't click with her either. even now, she got the new 3D mario and new sidescrolling mario that came out at roughly the same time on the wii u and played the 3D one once until she got angry and never went back to it, but played the heck out of the sidescrollers. she'll play 3D games like mario kart or animal crossing where perspective is fixed and not really an issue, but 3D platforming is kind of out of the question.
she did spend a lot of time playing zelda: breath of the wild, but she also admitted the very first time she booted it up she immediately walked off a cliff and died.