Most of my difficult calls are entitle white folks. Just now i had an agent escalate and asked for a supervisor because he scratched thru a name on a beneficiary form and i told him he needs to send in a new form. Supervisor tells him the same thing and he tells her he is going to send in the same form again with the initials of the policy owner. They think they can dictate how businesses are run.
Same kind of people that complain about prices to employees as if employees have any power over prices!