One night a guy came in and asked if we had any rooms available, told him we're sold out, he says "But I'm a ~*~*Diamond Member*~*~ I thought there was always supposed to be a guaranteed room available for me" I just said "no sir"
Like maybe he thought we keep some rooms empty on purpose just in case a special diamond member needs one after midnight
Or he wanted me to wake up and kick out a lower tier hotel rewards club member so he could sleep in their dirty room
I don't know.