I bet they had to contact Jared using a complex encrypted message system via an inmate cocaine smuggling network to get contact info of the CEO, which was quickly received in exchange for kiddy porn disguised as drugs. They called Suzanne Greco and were like,
"Yo, fuggs posted a scathing Yelp review, what do we do?"
And Suzanne says, "You didn't give her enough onions? You don't deserve a great Yelp review!"
And the Subway manager stammers out, "B-but what... do we do?"
"You're all fired and replaced by better sandwich artists! Sandwich artists who know that with great Yelp reviews comes great responsibility."