This is similar to the same shit that had me fighting my insurance company last year.....it was BCBS....
OU health and BCBS were fighting and I was in the middle
After about 8 months of pulling teeth.....I still have BCBS...
Sadly, none of my specialists are in many networks.
Which is the huge difference in pat's thing...no clue how they justified their dick move, especially since it was just his regular primary Dr office, but it's an insurance company...no matter how the ball was dropped, you'll probably be stuck holding the bag.