so...last year in April a customer came to the pharmacy with a coupon...so she ended up getting her script for free...this year the coupon company audited their claims and found that she hadn't activated her card and they shouldn't have paid out...now my corporate office wants that money and reached out to the customer notifying her that it needed to be paid...surprise surprise...she never got it....she comes in today to get her meds and I tell her that her prescription is $25...but she owes us $153 on top of that.....i mean I feel bad, it's not my fault...but Jesus I just had my ass handed to me....and I had to tell this lady that if she didn't pay it, corporate locks down her account...meaning she cannot go to another pharmacy until she pays...this also means competitor stores as well...if her account is in lock down we cannot transfer her information and the competitor store is notified that the patient MUST pay before anything can be filled...