i just put mine away. it's a pain in the ass. i don't buy the cups, i use the reusable thing.
but it was just a pain in the ass.
i had mine, for about 3.5 years? maybe? and i am pretty sure it was on it's way out.
i got a niffty black/decker that starts at 4 cups.
and super easy to operate. like. the morning thingy.