Swimmod_Luna Posted August 15, 2019 Share Posted August 15, 2019 I got a call the other day from someone claiming to be from the bank my car loan is through. But when I looked up the number there were a bunch of people saying it was a scam so I thought nothing of it since I made my car payment on time. Then I got another call the next day from a different number. This one also had some people saying it was a scam but I thought maybe I should look into it. Contacted them online directly from the website and they told me something about the payment being marked as an extra payment and said they'd fix it. Well then today I get ANOTHER call so I call their customer service number and they tell me my account is past due because the payment I made was allocated to the principal but not to the interest "for some reason". Recommend that I make payments via phone from now on because sometimes this just happens "due to system glitch". They said they'd reallocate the payment for me so hopefully that goes through. 1 Link to comment Share on other sites More sharing options...
Naraku4656 Posted August 15, 2019 Share Posted August 15, 2019 I don't think I've ever had my bank call me so I'd be super suspicious Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted August 15, 2019 Author Share Posted August 15, 2019 2 minutes ago, Naraku4656 said: I don't think I've ever had my bank call me so I'd be super suspicious I was. That's why I looked up the customer service number directly and didn't call back the number that called me. 1 Link to comment Share on other sites More sharing options...
Cau Posted August 16, 2019 Share Posted August 16, 2019 This is why I convert all my money into Chuck E Cheese tokens and bury them in the woods. 1 Link to comment Share on other sites More sharing options...
helpme Posted August 16, 2019 Share Posted August 16, 2019 32 minutes ago, Cau said: This is why I convert all my money into Chuck E Cheese tokens and bury them in the woods. Is that why zeni keeps bring kids into woods? Link to comment Share on other sites More sharing options...
jackiemarie90 Posted August 16, 2019 Share Posted August 16, 2019 Yeah seems they should fix how they are doing these payments Link to comment Share on other sites More sharing options...
wacky1980 Posted August 16, 2019 Share Posted August 16, 2019 seems like an odd glitch to just randomly happen. principal-no-date is a payment type that is set when the transaction is conducted. when done online, it's batched and processed automatically, but it's not really possible for the system to change it by itself. and it should never touch human hands again, once you click submit. that's like saying your voting machine changed your vote from hillary to trump on its own. and we know that could never happen. find a better bank. if their system is randomly changing transaction type from a glitch, then it can also randomly change dollar amount or account number. there should be bells ringing in their processing department if this happens more than zero times. and for them to act like it's just some weird quirk and not get worried about it, tells me they don't really give a shit about a lot of important stuff. don't let them anywhere near your money. Link to comment Share on other sites More sharing options...
wacky1980 Posted August 16, 2019 Share Posted August 16, 2019 and if they don't have their phone system set up to broadcast all outgoing calls as coming from the main line, then they probably have dated tech everywhere else in their bank too. which makes them more open to fraud and ID theft. banks should be primarily focused on data security. these guys are chumps. Link to comment Share on other sites More sharing options...
André Toulon Posted August 16, 2019 Share Posted August 16, 2019 On 8/15/2019 at 10:08 AM, Naraku4656 said: I don't think I've ever had my bank call me so I'd be super suspicious This Link to comment Share on other sites More sharing options...
Raptorpat Posted August 16, 2019 Share Posted August 16, 2019 I had a problem several months ago where a hold was put on my account, and they couldn't help me. They referred me to a debt collection agency (who requested the hold), and they couldn't help me because the social security digits I kept giving him did not match what he had on file. The obvious answer (especially considering I didn't owe any outstanding, overdue debt) was that they locked the wrong account. But it took hours of back-and-forth between the two before I finally got a call back from the boss at the bank, who had corrected the mistake and apologized profusely. Link to comment Share on other sites More sharing options...
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