customer: im checking on my withdrawal
me: ok *puts on hold and checks* Ok you are trying to do a withdrawal on a whole life policy. YOu can only do a withdrawal on a universal life policy, sir. I would have to send you the correct form for that.
customer: ive done a withdrawal on it before!
me: thats not possible - it had to be something else... *looks over policy* i dont see you taking any money out of this policy, sir
customer: i did it last month
me: i dont see anyhing being done last month. do you have another policy. with us?
him: no i dont. and i did pull money out last month!!
me: theres nothing showing in here that i can see
him: well get me someone who can see it!!
im supposed to say that everyone has the same system but that just causes more back and forth so i never do this. i get him a supervisor who tells him the same thing and she takes over the call.
i instant message her a few minutes asking her WTF .. lo and behold... the idiot DID have another policy!! how the hell can you forget having an a WHOLE nother account!!! moron!!