fuggstop Posted April 30, 2019 Posted April 30, 2019 And actually consider them when you shop for services?
Rogue_Alphonse Posted April 30, 2019 Posted April 30, 2019 On 4/30/2019 at 4:02 PM, Clu said: No Expand Pointless.
fuggstop Posted April 30, 2019 Author Posted April 30, 2019 On 4/30/2019 at 4:03 PM, Poof said: I don't know what they're for Expand They basically are a company that collects data on customer satisfaction. They are really important in wireless because the competition that wins for the year is supposed to be the best company to deal with. But they are in lots of industries like finance and auto. I post this because i bet most people dont know what they mean even tho companies that win them always put their awards on their commercials 1
bnmjy Posted April 30, 2019 Posted April 30, 2019 Chevy uses them in their shitty commercials and tries to say they're better than Toyota and Honda. So they obviously mean nothing.
fuggstop Posted April 30, 2019 Author Posted April 30, 2019 On 4/30/2019 at 4:15 PM, bnmjy said: Chevy uses them in their shitty commercials and tries to say they're better than Toyota and Honda. So they obviously mean nothing. Expand Well companies bend over backwards to win them year after year
wacky1980 Posted April 30, 2019 Posted April 30, 2019 On 4/30/2019 at 4:34 PM, fuggstop said: Well companies bend over backwards to win them year after year Expand maybe that should be your first sign. companies are trying to score jd power paperweights instead of focusing on customers first.
fuggstop Posted April 30, 2019 Author Posted April 30, 2019 On 4/30/2019 at 4:41 PM, wacky1980 said: maybe that should be your first sign. companies are trying to score jd power paperweights instead of focusing on customers first. Expand Again, its based on CUSTOMER SATISFACTION
wacky1980 Posted April 30, 2019 Posted April 30, 2019 On 4/30/2019 at 5:23 PM, fuggstop said: Again, its based on CUSTOMER SATISFACTION Expand so then your prior statement about companies "bend[ing] over backwards to win them year after year" is inaccurate. those hypothetical companies are bending over backwards to keep their customers happy, not to win awards. no matter really, just making an observation.
fuggstop Posted April 30, 2019 Author Posted April 30, 2019 On 4/30/2019 at 5:54 PM, wacky1980 said: so then your prior statement about companies "bend[ing] over backwards to win them year after year" is inaccurate. those hypothetical companies are bending over backwards to keep their customers happy, not to win awards. no matter really, just making an observation. Expand Its both. Bendung over backwards to lick their customers boots. It was horrible at Verizon. The one yearly kickoff had a magician pull out a card out of a deck that didn't exist...3 1/2...then the dude said that we all had to do the impossible for Verizon's horrible ass customers.
wacky1980 Posted April 30, 2019 Posted April 30, 2019 blaming customers for being horrible, when really they're just unhappy with shitty support structure and expensive-as-fuck contracts. that's how we at VERIZON have been selected JD POWER® award winners for customer service, three years running.
fuggstop Posted April 30, 2019 Author Posted April 30, 2019 On 4/30/2019 at 6:02 PM, wacky1980 said: blaming customers for being horrible, when really they're just unhappy with shitty support structure and expensive-as-fuck contracts. that's how we at VERIZON have been selected JD POWER® award winners for customer service, three years running. Expand wrong. you basically have to let them cuss you out and threaten to tell the president of the company that you told them their charges are valid.. .then you get your supervisor on the line and he goes against everything you said and just credits off all those VALID charges sayings its a "1x courtesy".. LOL consider the fact that i worked at tmobile 5 years and the customers at verizon was still worse than all the customers at tmobile put together. You tell a tmobile customer their bill is valid..7 out of 10 times they paid it ... might need a payment arrangment, but they accepted their fucking bills. Hoity toity verizon customers didnt. probably because they are the section of society thats used to getting away with murder (literally)
wacky1980 Posted April 30, 2019 Posted April 30, 2019 lol, all those angry customer calls certainly had nothing to do with verizon's numerous lawsuits for bill cramming. or for "premium" text services. or for phantom data use. or any of the other dozens of lawsuits / class action suits verizon has paid out over the years. nah, those charges were all valid and those customers are just assholes for not wanting to pay them.
lupin_bebop Posted April 30, 2019 Posted April 30, 2019 No one. How do I know? I worked at the most award-winning retailer from JD Power and Associates, and people STILL were assholes and unsure. So no, people don't care about that shit.
fuggstop Posted April 30, 2019 Author Posted April 30, 2019 On 4/30/2019 at 6:55 PM, wacky1980 said: lol, all those angry customer calls certainly had nothing to do with verizon's numerous lawsuits for bill cramming. or for "premium" text services. or for phantom data use. or any of the other dozens of lawsuits / class action suits verizon has paid out over the years. nah, those charges were all valid and those customers are just assholes for not wanting to pay them. Expand Then sue. Dont take it out on customer service who have no power to fix company wide screw ups. I serviced a lot of class action customers and they STAYED with the company. That should tell you something.
wacky1980 Posted April 30, 2019 Posted April 30, 2019 It tells me they couldn't afford to break their contracts.
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