I tell you the few millennials i work with dont take NO shit from customers..
Just...ill give you some quotes:
"Sir, you know what premiums you paid...its also your responsibility to keep up with your policy"
"Ma'am you need to calm down and stop yelling. Youre yelling in my ear and i have a headache."
"Ma am you aren't verified and we are going to give out information to just anybody"
"Ok maam i can get you a supervisor but i advise you that when you get on the line with the supervisor you watch your tone because if you talk to them like that, youll get no where!"
Omg lololol i love it!