Some people r better ar adulting than others
Convo i had today:
Customer: the sent me back the forms. I dont know why. Im trying to change the beneficiary
(Read letter cuz no one fucking reads these days. Looks at form)
Me: ma'am..instead of signing with the date you put your birthday (old people do this A LOT on forms)
(Lady looks at her copy and sees it)
Cst: can't ya just change the date?
Me: No ma'am. We are not going to forge your documents
Then she made me agree to her just resending the last page/signature. God forbid she has to get her shit together enough to fill out two sections again.