Unbelievable! ⚠️(Wall of Text Rant)⚠️

[Mode 7]

I've been having problems with my Internet for awhile. I've had 4 technicians come out, the modem has been charged twice and the shit still keeps dropping out. They checked the wiring and it's still not working properly. Got a new modem yesterday and 20 minutes after the tech guy leaves the Internet drops and drops several times afterwards. I wake up this morning no Internet again and for the cherry on top I got my bill. I got a rate increase and they charged me for the tech visits, $160.00. W.O.W. can kiss my ass if they think I'm going to pay for a service that hasn't been fixed and I told them that over the phone. When threatened to cancel my account they suddenly got some act right. So now I 5th technician coming out they're giving me credit so I won't have to pay 160 dollars for shitty Internet. At the end of the day having Internet is a luxury not a necessity and I have keep going through this headache for Internet I'll go without it fuck it. 

[Mode 7]

The tech guy didn't do anything because he said that there was nothing he could do since there's not enough history on the new modem. So I have to wait two weeks for whatever the fuck. He did say I wasn't going to get charged for this because he didn't do anything while he was here. In all the years I've been a customer I've never  been charged for a technician so this must be a new thing. At least he was honest in saying that I should switch over to somebody else. 

[scoobdog]

Are you on fiber?  I think you've said before that you were.  As much trouble as you've had for months now, the only possible explanation is that there's a break in the line somewhere.

[Mode 7]

7 minutes ago, scoobdog said:

Are you on fiber?  I think you've said before that you were.  As much trouble as you've had for months now, the only possible explanation is that there's a break in the line somewhere.

The dude said something about fiber we'll find out in two weeks

[André Toulon]

Mine is nowhere near that bad and they still finna get the boot. Prices go up, service gets shittier...

[PhilosipherStoned]

7 hours ago, Mode 7 said:

The tech guy didn't do anything because he said that there was nothing he could do since there's not enough history on the new modem. So I have to wait two weeks for whatever the fuck. He did say I wasn't going to get charged for this because he didn't do anything while he was here. In all the years I've been a customer I've never  been charged for a technician so this must be a new thing. At least he was honest in saying that I should switch over to somebody else. 

fiber or not that sounds like a 'noise' issue. As a prior house technician (the guys that come for your trouble call appointments) in my area at least it's because there is indeed bad infrastructure IE breaks in the line that the coms company really needs to send a whole team of maintenance/ construction to repair but they don't wanna..  All we can do is repair and replace all the house lines and a lot of the times I came across that issue multiple of us house guys had been out to the point we were replacing each others shit that we could tell was new and not the problem. 

also edit: we have to take pictures and submit it through a work app if we encounter noise or basically interference to those not in the field, and I mean literally by the time we replace all the immediate infastructure to your house and you're still having issues we can't really do shit at that point it's maintenance and construction for the company that has to trace out a bad node or whatever to fix it...

but they never seemed to want to do it or it took forever. That would lead to customers calling us out again and it effecting our metrics when we literally couldn't fix anything else so ya fuck that job. 

There. Have another wall of text. 

 

Edited 8 hours ago by PhilosipherStoned

[scoobdog]

I was gonna say… Frontier has a junction box at the end of my property, so I can literally see the fiber line from the junction box all the way to my modem.  Not only that, the Frontier facility is less than a mile away.  If I have an outage they don’t know about, it’s pretty easy for me to walk the 1000 steps to see where the incursion is.

That being said, it’s not like there’s much you can do if you want to change providers.  There’s really only two providers with infrastructure here:  either it’s through cable tv and Spectrum or it’s fiber from Frontier.  Everyone else would piggyback on them.