Swimmod_Luna Posted October 29, 2019 Share Posted October 29, 2019 Client calls me while I'm making dinner and just spends 20 minutes bitching about how awful one of my coworkers is (even though my coworker did nothing wrong and the client got mad over some dumb shit and sent some very rude texts). He calls me to say he has a "problem" but can't talk about it because he's too busy complaining about my coworker and all of us and how dare we tell each other things that clients say/do to each other on this fucking team based model. Apparently that's the coworkers fault that this guy can't move the fuck on and talk to me about what this problem is that's so important. I told him I'd call him back later tonight so he can tell me all about this grand "problem" after I eat dinner even though I really, really don't want to talk to him but hopefully by doing that I can hopefully avoid getting woken up at 2am. Link to comment Share on other sites More sharing options...
Naraku4656 Posted October 29, 2019 Share Posted October 29, 2019 i've had on calls before when i basically left the meeting because i got tired of arguing with people. i brought it back online, we'll go deeper into the issues in the morning Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted October 29, 2019 Author Share Posted October 29, 2019 Just now, Naraku4656 said: i've had on calls before when i basically left the meeting because i got tired of arguing with people. i brought it back online, we'll go deeper into the issues in the morning We all use the out of "Oh, I'm getting a call on the other line. If this isn't a crisis I need to hang up and take this other call". Usually works really well. Or if you REALLY don't want to talk to them at all, or if they've called 10 times while you're on the toilet or something and you know it's not a crisis, text them while the phone is ringing and say "I'm on the phone with another client. Is there a crisis? Do I need to call 911?" usually shuts them right up. Link to comment Share on other sites More sharing options...
Naraku4656 Posted October 29, 2019 Share Posted October 29, 2019 i should try that lol Link to comment Share on other sites More sharing options...
🍑Side Piece McSlutty Tits Posted October 29, 2019 Share Posted October 29, 2019 You could have used the tactic of repeating his complaint to confirm you understand (people repeat things or ramble on like that because they conceive u as not listening to them or understanding them) and ask if there is ANYTHING ELSE you can help him with...forcing him to get to his REAL Issue. Link to comment Share on other sites More sharing options...
mthor Posted October 30, 2019 Share Posted October 30, 2019 14 hours ago, Athena 92 said: Client calls me while I'm making dinner and just spends 20 minutes bitching about how awful one of my coworkers is (even though my coworker did nothing wrong and the client got mad over some dumb shit and sent some very rude texts). He calls me to say he has a "problem" but can't talk about it because he's too busy complaining about my coworker and all of us and how dare we tell each other things that clients say/do to each other on this fucking team based model. Apparently that's the coworkers fault that this guy can't move the fuck on and talk to me about what this problem is that's so important. I told him I'd call him back later tonight so he can tell me all about this grand "problem" after I eat dinner even though I really, really don't want to talk to him but hopefully by doing that I can hopefully avoid getting woken up at 2am. I've never had to do the on call thing, but I've always loved the way people assume that their care team doesn't/shouldn't share information. Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted October 30, 2019 Author Share Posted October 30, 2019 9 hours ago, mthor said: I've never had to do the on call thing, but I've always loved the way people assume that their care team doesn't/shouldn't share information. We have do many clients that have that attitude. "Don't tell so-and-so this, but...", "Can you keep this a secret from the rest of the team?" we always say "sure" but you'd better believe that most of the time the next thing we tell our coworkers is, "It's a secret, but this client said....." 1 Link to comment Share on other sites More sharing options...
Naraku4656 Posted October 30, 2019 Share Posted October 30, 2019 wow last time i trust you with my secrets. I MEAN 1 Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted October 30, 2019 Author Share Posted October 30, 2019 On 10/29/2019 at 5:08 PM, Athena 92 said: Client calls me while I'm making dinner and just spends 20 minutes bitching about how awful one of my coworkers is (even though my coworker did nothing wrong and the client got mad over some dumb shit and sent some very rude texts). He calls me to say he has a "problem" but can't talk about it because he's too busy complaining about my coworker and all of us and how dare we tell each other things that clients say/do to each other on this fucking team based model. Apparently that's the coworkers fault that this guy can't move the fuck on and talk to me about what this problem is that's so important. I told him I'd call him back later tonight so he can tell me all about this grand "problem" after I eat dinner even though I really, really don't want to talk to him but hopefully by doing that I can hopefully avoid getting woken up at 2am. Same client is on some dumb shit again tonight. He called me like 5 times this afternoon while I was bust with other stuff. We usually don't answer client calls on the crisis line during business hours because they're supposed to just call one of us instead. He did eventually talk to one of my coworkers who gave me the run down. I think the client is really pissed off because I told him he could call me on crisis after 4:30 if he wanted and so far he hasn't I was expecting a call right at 4:30. I'm sure it's still coming eventually though Link to comment Share on other sites More sharing options...
crackymckrackin Posted October 30, 2019 Share Posted October 30, 2019 I have a crisis. Can I call during dinner? Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted October 30, 2019 Author Share Posted October 30, 2019 51 minutes ago, Athena 92 said: Same client is on some dumb shit again tonight. He called me like 5 times this afternoon while I was bust with other stuff. We usually don't answer client calls on the crisis line during business hours because they're supposed to just call one of us instead. He did eventually talk to one of my coworkers who gave me the run down. I think the client is really pissed off because I told him he could call me on crisis after 4:30 if he wanted and so far he hasn't I was expecting a call right at 4:30. I'm sure it's still coming eventually though So he called and just talked at me for 5 minutes. Still on some shit. I said maybe like 2 words because I'm tired of his shit and I know anything I say that isn't exactly what he wants to hear will just lead to more problems and I really don't give a shit at this point. He did say "I won't bother you anymore" since I wasn't telling him what he wanted to hear but we'll see if that stays true. Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted October 30, 2019 Author Share Posted October 30, 2019 11 minutes ago, crackymckrackin said: I have a crisis. Can I call during dinner? Depends. Is it an actual mental health crisis or do you just want to bitch at me for not doing everything you want me to Link to comment Share on other sites More sharing options...
crackymckrackin Posted October 30, 2019 Share Posted October 30, 2019 Just now, Athena 92 said: Depends. Is it an actual mental health crisis or do you just want to bitch at me for not doing everything you want me to Why not both? Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted October 30, 2019 Author Share Posted October 30, 2019 4 minutes ago, crackymckrackin said: Why not both? I mean either way I'll be slightly annoyed I'll just be more annoyed if it's not a crisis than if it is Link to comment Share on other sites More sharing options...
crackymckrackin Posted October 30, 2019 Share Posted October 30, 2019 Just now, Athena 92 said: I mean either way I'll be slightly annoyed I'll just be more annoyed if it's not a crisis than if it is Define "crisis". Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted October 30, 2019 Author Share Posted October 30, 2019 Just now, crackymckrackin said: Define "crisis". Technically, it means someone who is actively a danger to themselves or others and needs us to call 911 for them. That happens maybe like one time in a year. Most of the time it's just people that are having a rough time and just need someone to talk to for a bit. Maybe some help using coping skills so they don't get to that level of "real" crisis. That stuff I don't mind as much because it's what we're there for and it's just more overtime/productivity for me. Then we get people that call for dumb shit or for no real reason at all. We used to have a few of them that would do that frequently but now we just have this one guy that does. He calls like every day and it's never a real crisis and very rarely is it he needs someone to talk to to avoid a crisis. This week he's mostly just been complaining about my one coworker and saying he (the client) needs to go to the hospital. He lives at a place with staff who could call EMS for him if it really were an emergency but he knows no hospital will admit him if he goes by himself since he's not a danger to himself or others. He thinks that one of us taking him will help even though no one is going to take him much less advocate for him to be admitted anywhere. Link to comment Share on other sites More sharing options...
PhilosipherStoned Posted October 31, 2019 Share Posted October 31, 2019 I bet I got more to complain about.. Link to comment Share on other sites More sharing options...
crackymckrackin Posted October 31, 2019 Share Posted October 31, 2019 I ran out of bacon once. CRISIS!!!!!11!!1 Link to comment Share on other sites More sharing options...
tsar4 Posted October 31, 2019 Share Posted October 31, 2019 My favorite was always a store location calling, frantic - "None of our Ad merchandise is coming up on sale!!!!!!!!!!" "Ok, please supply me with a couple of items you've tested so I can backtrack through the system to see where the breakdown is." Store associate provides one item number. "Can you provide a few numbers so I can make sure they all have the same issue?" "No, that's the only one that isn't coming up." Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted October 31, 2019 Author Share Posted October 31, 2019 He called again to scream at me. Barely let me get a word in. When I did get to talk I mostly just challenged him on things he was wrong about or had unrealistic expectations about. Probably didn't help but neither would just going along with his bullshit in the long run. Eventually he hung up on me. I might just fucking shoot myself if he calls again because I know even if he isn't still mad he'll still be on the same bullshit (just calmly now!) and it still won't be a crisis and the conversation will still go nowhere. I need my own crisis line to deal with this shit sometimes. Link to comment Share on other sites More sharing options...
crackymckrackin Posted October 31, 2019 Share Posted October 31, 2019 38 minutes ago, Athena 92 said: He called again to scream at me. Barely let me get a word in. When I did get to talk I mostly just challenged him on things he was wrong about or had unrealistic expectations about. Probably didn't help but neither would just going along with his bullshit in the long run. Eventually he hung up on me. I might just fucking shoot myself if he calls again because I know even if he isn't still mad he'll still be on the same bullshit (just calmly now!) and it still won't be a crisis and the conversation will still go nowhere. I need my own crisis line to deal with this shit sometimes. We are your crisis line.....so very unfortunate crisis line. 2 Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted November 4, 2019 Author Share Posted November 4, 2019 So the client calls today after a few days of peace back on some shit. He did/said something that really, really rubbed me the wrong way and now I'm all in my feelings about it. I really need to vent about it but idk how to do it without giving away basically his whole life story and also sounding like an awful person if I say how I feel about him and no one has time for all that so I guess I'll just have to wait until our Monday morning meeting YAY 1 Link to comment Share on other sites More sharing options...
Naraku4656 Posted November 4, 2019 Share Posted November 4, 2019 WAISTING AWAY HERE IN BOREDOMVITAVILLE Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted November 4, 2019 Author Share Posted November 4, 2019 5 minutes ago, Naraku4656 said: WAISTING AWAY HERE IN BOREDOMVITAVILLE I could complain to u about my job until u fall asleep from boredom Link to comment Share on other sites More sharing options...
Naraku4656 Posted November 4, 2019 Share Posted November 4, 2019 i saw zombieland 2 in a movie theater. A MOVIE THEATER. WHAT AM I 50? Link to comment Share on other sites More sharing options...
Swimmod_Luna Posted November 4, 2019 Author Share Posted November 4, 2019 (edited) Just now, Naraku4656 said: i saw zombieland 2 in a movie theater. A MOVIE THEATER. WHAT AM I 50? Movie theaters are dope, yo. We have AMC A-List so we go like all the time Edited November 4, 2019 by Athena 92 Link to comment Share on other sites More sharing options...
Naraku4656 Posted November 4, 2019 Share Posted November 4, 2019 i go to a movie maybe like once or twice a year. too expensive. there's also really not much out i care about Link to comment Share on other sites More sharing options...
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