K_N Posted July 24, 2017 Share Posted July 24, 2017 Now that I'm in a senior position over a lot of employees myself I never get to stop fucking working. Link to comment Share on other sites More sharing options...
Naraku4656 Posted July 24, 2017 Share Posted July 24, 2017 i thought you were doing netsec Link to comment Share on other sites More sharing options...
Misaka Posted July 24, 2017 Share Posted July 24, 2017 That sucks Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 I moved to a better position in April. I'm senior engineer for an ML development team now. Link to comment Share on other sites More sharing options...
Misaka Posted July 24, 2017 Share Posted July 24, 2017 2018? Link to comment Share on other sites More sharing options...
Naraku4656 Posted July 24, 2017 Share Posted July 24, 2017 makin that money Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 2018? wat Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 makin that money Yeah I'm pretty sure after this job the only employment related worry I'm ever going to have is finding people that actually have enough money to pay me. Link to comment Share on other sites More sharing options...
Misaka Posted July 24, 2017 Share Posted July 24, 2017 wat You said April Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 You said April As in 3 months ago. Link to comment Share on other sites More sharing options...
Naraku4656 Posted July 24, 2017 Share Posted July 24, 2017 Yeah I'm pretty sure after this job the only employment related worry I'm ever going to have is finding people that actually have enough money to pay me. i'm just trying to keep myself relevant. we'll see if my place will be willing to promote me after next year. if not, i may start to look around Link to comment Share on other sites More sharing options...
PhilosipherStoned Posted July 24, 2017 Share Posted July 24, 2017 That's about how it goes everywhere.. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 i'm just trying to keep myself relevant. we'll see if my place will be willing to promote me after next year. if not, i may start to look around Yeah that's why I started moving out of LAMP stack stuff. Even with the security side of things, the industry is moving on. AI/ML is the future and probably the end point of the industry. Link to comment Share on other sites More sharing options...
Naraku4656 Posted July 24, 2017 Share Posted July 24, 2017 Yeah that's why I started moving out of LAMP stack stuff. Even with the security side of things, the industry is moving on. AI/ML is the future and probably the end point of the industry. thankfully, people in my line will still probably be needed for a while. now whether that's onshore people or offshore is a different story Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 whats your ml do? Puts call center operators out of a job, basically. Link to comment Share on other sites More sharing options...
Misaka Posted July 24, 2017 Share Posted July 24, 2017 Puts call center operators out of a job, basically. No wonder fuggz has been more bitchy than normal Link to comment Share on other sites More sharing options...
fuggnificent Posted July 24, 2017 Share Posted July 24, 2017 No wonder fuggz has been more bitchy than normal I doubt it will with more complex work. People hate talking to automated machines. They want to talk to humans. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 I doubt it will with more complex work. People hate talking to automated machines. They want to talk to humans. People hate talking to machines because machines don't understand them. Our AI already figures things out faster than actual service reps. It's just a matter of time. Link to comment Share on other sites More sharing options...
fuggnificent Posted July 24, 2017 Share Posted July 24, 2017 People hate talking to machines because machines don't understand them. Our AI already figures things out faster than actual service reps. It's just a matter of time. People still want humans. I give people correct info all the time. Correct information isnt always accepted and makes people upset...thats where empathy and emotion play a part. I basically babysit all day. I tell people im sorry they got in an accident or that they were in the hospital..are they feeling better now...good...your claim was denied because of this or that..more empathy..kissing butt etc. You need the human touch...people wont accept help from machines. Especially when their lights r about to be turned off or rent is past due and they need hardship measures...good luck with all that tho. Link to comment Share on other sites More sharing options...
Misaka Posted July 24, 2017 Share Posted July 24, 2017 People hate talking to machines because machines don't understand them. Our AI already figures things out faster than actual service reps. It's just a matter of time. Sounds better than getting sent to India when the product itself was made in China Link to comment Share on other sites More sharing options...
Misaka Posted July 24, 2017 Share Posted July 24, 2017 People still want humans. I give people correct info all the time. Correct information isnt always accepted and makes people upset...thats where empathy and emotion play a part. I basically babysit all day. I tell people im sorry they got in an accident or that they were in the hospital..are they feeling better now...good...your claim was denied because of this or that..more empathy..kissing butt etc. You need the human touch...people wont accept help from machines. Especially when their lights r about to be turned off or rent is past due and they need hardship measures...good luck with all that tho. Companies would rather get machine because they don't have to pay them everyday Pay once and done Link to comment Share on other sites More sharing options...
fuggnificent Posted July 24, 2017 Share Posted July 24, 2017 Companies would rather get machine because they don't have to pay them everyday Pay once and done And lose customers because they cant get the help they need? Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 People still want humans. I give people correct info all the time. Correct information isnt always accepted and makes people upset...thats where empathy and emotion play a part. I basically babysit all day. I tell people im sorry they got in an accident or that they were in the hospital..are they feeling better now...good...your claim was denied because of this or that..more empathy..kissing butt etc. You need the human touch...people wont accept help from machines. Especially when their lights r about to be turned off or rent is past due and they need hardship measures...good luck with all that tho. Human learning has a stopping point. Machine learning doesn't. Within our lifetimes machine learning will surpass human learning, and in an instant they'll be twice as intelligent. Then four times as intelligent. Etc, etc. People like to say that by 2100 the only things humans will need to do is the arts, but to be honest we already have algorithms creating critically acclaimed compositions of paint, prose and music indistinguishable from those of human artists. Humans will soon be obsolete, and it's my job to get us there faster. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 And lose customers because they cant get the help they need? The data is already there. My company alone has already enabled 30+ domestic and international firms to cut their call center sizes down by 75% - and they're seeing increased customer satisfaction and retention. Most cases that took 5-10 minute phone calls are now solved in less than 10 text messages to an automated agent. Link to comment Share on other sites More sharing options...
fuggnificent Posted July 24, 2017 Share Posted July 24, 2017 Human learning has a stopping point. Machine learning doesn't. Within our lifetimes machine learning will surpass human learning, and in an instant they'll be twice as intelligent. Then four times as intelligent. Etc, etc. People like to say that by 2100 the only things humans will need to do is the arts, but to be honest we already have algorithms creating critically acclaimed compositions of paint, prose and music indistinguishable from those of human artists. Humans will soon be obsolete, and it's my job to get us there faster. Most humans are pretty dumb. They are emotional beings. And in my past ive seen not so bright coworkers handle customers better. Being smart or right really doesn't matter. Like i can tell a customer something and theyll ask for someone else - then my sup can tell them the exact same info and theyll accept it. But anyway..you are talking about a totally different subject now beyond call center work. Link to comment Share on other sites More sharing options...
fuggnificent Posted July 24, 2017 Share Posted July 24, 2017 The data is already there. My company alone has already enabled 30+ domestic and international firms to cut their call center sizes down by 75% - and they're seeing increased customer satisfaction and retention. Most cases that took 5-10 minute phone calls are now solved in less than 10 text messages to an automated agent. I wonder what industries. Im not really an "operator". Im a customer care representative and people have already dealt with the IVR before they reach me. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 Here's the thing though - all it takes is one successful call for an ML instance to learn how to solve a particular issue - after that ALL of them, out of millions across different companies and continents know how to solve that issue too. Every human needs to be taught. Every AI learns and teaches every other instance of the AI at the same time. Imagine if your one co-worker that's dumb and figured out how to handle one emotional customer worked like an AI - suddenly every support agent in the world would know how to solve that same situation. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 I wonder what industries. Im not really an "operator". Im a customer care representative and people have already dealt with the IVR before they reach me. Mostly tech support so far. Think ISPs and Phone companies. We're expanding though. And yeah it's gonna be quite some time until the AI can take your position - but not as long as you might think. It'll happen before I'm old enough to run for president. Link to comment Share on other sites More sharing options...
fuggnificent Posted July 24, 2017 Share Posted July 24, 2017 Here's the thing though - all it takes is one successful call for an ML instance to learn how to solve a particular issue - after that ALL of them, out of millions across different companies and continents know how to solve that issue too. Every human needs to be taught. Every AI learns and teaches every other instance of the AI at the same time. Imagine if your one co-worker that's dumb and figured out how to handle one emotional customer worked like an AI - suddenly every support agent in the world would know how to solve that same situation. Meh. I dont see it helping my company. If they don't like the reasons their claim wasn't paid and the machine doesn't care about their little sob story or doesn't make a 1x exception - next enrollment they just aren't going to renew. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 Meh. I dont see it helping my company. If they don't like the reasons their claim wasn't paid and the machine doesn't care about their little sob story or doesn't make a 1x exception - next enrollment they just aren't going to renew. You don't think the machine can learn when it's appropriate to make exceptions? The machine could be given base rules by management and be more efficient at retaining customers AND saving money than every agent on your floor after a day's call volume. You severely underestimate neural networks. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 humans won't be obsolete until u have a robot customer Already got those actually. One of my company's competitors has an AI personal shopper. Link to comment Share on other sites More sharing options...
fuggnificent Posted July 24, 2017 Share Posted July 24, 2017 You don't think the machine can learn when it's appropriate to make exceptions? The machine could be given base rules by management and be more efficient at retaining customers AND saving money than every agent on your floor after a day's call volume. You severely underestimate neural networks. Not if the exception is based off a sob story that appeals to human emotion - no. People arent gonna interact with machines on that level..theyre gonna request a cancellation form and find the one company that still has humans. Anyways..im trying to become a claim examiner asap and get off the phone within a year or two. Link to comment Share on other sites More sharing options...
PhilosipherStoned Posted July 24, 2017 Share Posted July 24, 2017 Already got those actually. One of my company's competitors has an AI personal shopper. A robot consumer has to be buying for an actual consumer or a business though. I don't think that's quite the same as what poof is talking about unless you are really ushering us into the futurama era.. I'm skeptical. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 Not if the exception is based off a sob story that appeals to human emotion - no. People arent gonna interact with machines on that level..theyre gonna request a cancellation form and find the one company that still has humans. Anyways..im trying to become a claim examiner asap and get off the phone within a year or two. Wait are you under the impression that people actually know they're talking to machines? Most of the time they have no idea. In most cases they don't even need to call in. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 A robot consumer has to be buying for an actual consumer or a business though. I don't think that's quite the same as what poof is talking about unless you are really ushering us into the futurama era.. I'm skeptical. Yeah that's what I'm talking about. It's an AI that learns from your purchasing habits and figures out what you need or would like and buys it, based off the spending criteria you give it. The most popular one is a fashion one right now. Link to comment Share on other sites More sharing options...
PhilosipherStoned Posted July 24, 2017 Share Posted July 24, 2017 Meh I'm definitely not rich enough to have a robot buying for atm. Also I can see a lot of stuff going wrong there to Master I found 222 loungers that met your criteria, and the funds in your account were sufficient. I bought them all. I know there's probably a whole buch of checks for that, but I'd rather shop for myself. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 no we mean a market driven by robots that generate & spend their own capital Oh, yeah. That's probably 40 years or so down the line. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 Meh I'm definitely not rich enough to have a robot buying for atm. Also I can see a lot of stuff going wrong there to Master I found 222 loungers that met your criteria, and the funds in your account were sufficient. I bought them all. I know there's probably a whole buch of checks for that, but I'd rather shop for myself. Nah it's more like. "I analyzed 3 years of your shopping history and on average you spend $347 per month on groceries - as you prefer fresh food over frozen and about 60% meat to 25% produce to 15% grain goods, I've organized weekly deliveries of foods that would suit your average meal plan under those criteria." After which you rate how well it did in certain areas and it learns even further from that. Link to comment Share on other sites More sharing options...
PhilosipherStoned Posted July 24, 2017 Share Posted July 24, 2017 Not bad. I'd hate to have a robot buying shit for me based on any kind of pattern though personally. I can see how that would work though. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 tech utopian much? That's the dream. Not likely, but would be nice. Link to comment Share on other sites More sharing options...
floggingmollyrocks13 Posted July 24, 2017 Share Posted July 24, 2017 everybody's working for the weekendddddd Link to comment Share on other sites More sharing options...
GunStarHero Posted July 24, 2017 Share Posted July 24, 2017 Now that I'm in a senior position over a lot of employees myself I never get to stop fucking working. Don't know if it's the best idea, but I have personal philosophy I don't deviate from as a member of management, regardless of job. The first is listen to everyone, regardless of their tenure or experience. And the second is, shit may roll down hill but it stops with me. I refuse to be irritable or mean to my staff, especially if my only reason for doing so is that someone else yelled at me. Cracking the proverbial whip is one thing, but just a chain of yelling down is a bad idea, I think. You can be stern without screaming at someone. I just take what was screeched at me and turn it into constructive criticisms and new game plans. There's no one else at work right now that does this, and it has earned me a lot of respect of my staff. It also means that if I do yell, shit is going down and that's a powerful tool to me. I'm busy enough as it is, not trying to piss off or discourage my crew and potentially garner more problems. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 i don't think we're ready for it We'll be ready for it when we pass universal basic income. Link to comment Share on other sites More sharing options...
K_N Posted July 24, 2017 Author Share Posted July 24, 2017 I'm not management, I'm a team lead. I don't sign paychecks, fire or arrange people. I instruct, teach, delegate and architect projects. I'm basically a glorified babysitter 9-5, and an engineer on the weekends and nights. Link to comment Share on other sites More sharing options...
Ginguy Posted July 24, 2017 Share Posted July 24, 2017 The "command headache" is something I do not miss. Nice to work in politics, you aren't going to be outsourced or replaced anytime soon; people still want to talk to people when it comes to policy. Link to comment Share on other sites More sharing options...
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