The tech guy didn't do anything because he said that there was nothing he could do since there's not enough history on the new modem. So I have to wait two weeks for whatever the fuck. He did say I wasn't going to get charged for this because he didn't do anything while he was here. In all the years I've been a customer I've never been charged for a technician so this must be a new thing. At least he was honest in saying that I should switch over to somebody else.