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Doordash made me sympathize more with restaurant workers


bnmjy

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A lot of the places I went for picking up only had one worker, most likely the owner, despite it being busy enough for at least one more person. It's obviously staff-cutting from the pandemic. I never mind having to wait 10 minutes or so because of this.

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4 minutes ago, cyberbully said:

You are so kind, as a third party, to not mind waiting for an overworked restaurateur to finish the order you have come to pick up for someone else waiting for their food so you can collect your fee.  Truly a saint.

Karen, go take you premenopausal woes out on someone else.

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50 minutes ago, Bouvre said:

I wish third party delivery services would pay their drivers at least minimum wage, so maybe then the drivers might tip the food service workers for preparing the food.

I make around 18 an hour on average doing it. If I were to tip every place for every delivery, after gas, I'd make less than minimum wage.

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7 hours ago, cyberbully said:

You are so kind, as a third party, to not mind waiting for an overworked restaurateur to finish the order you have come to pick up for someone else waiting for their food so you can collect your fee.  Truly a saint.

I saw a guy wiping down a counter today and thought, "Wow, people care."

I'm can haz an hero nao?

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11 hours ago, bnmjy said:

 despite it being busy enough for at least one more person.

maybe if your food delivery service didn't charge the restaurant out the ass in fees, then offer free* delivery (again, shifted to the restaurant), the sole worker might make enough money preparing and selling food out the door to pay another staffer to help him out.

nah, fuck that guy for being selfish.

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I remember doing it. It's a good way to make gas money. I live in a small town so it's not as profitable as living in a main city. But it's a easy smooth job. Some stress when it comes to items running out and the customer doesn't answer. The worst was when I picked up ice cream and then had to pick up another order where it takes 10 minutes for them to complete the food so the ice cream is half melted by the time you deliver it.

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8 minutes ago, wacky1980 said:

maybe if your food delivery service didn't charge the restaurant out the ass in fees, then offer free* delivery (again, shifted to the restaurant), the sole worker might make enough money preparing and selling food out the door to pay another staffer to help him out.

nah, fuck that guy for being selfish.

I mean, it's not like anyone is forcing them to use the platform. I'm sure places like Chipotle still make a handsome profit from using it. Still, the understaffing has more this do with the pandemic than the service fee.

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7 minutes ago, ELDEMONIO said:

I remember doing it. It's a good way to make gas money. I live in a small town so it's not as profitable as living in a main city. But it's a easy smooth job. Some stress when it comes to items running out and the customer doesn't answer. The worst was when I picked up ice cream and then had to pick up another order where it takes 10 minutes for them to complete the food so the ice cream is half melted by the time you deliver it.

If they don't pick up, that's when I cancel the order. As long as your completion rate is above 80, you're good. Mine is in the high 90s.

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4 hours ago, bnmjy said:

I make around 18 an hour on average doing it. If I were to tip every place for every delivery, after gas, I'd make less than minimum wage.

I totally understand why drivers don't tip often, if at all.
And in all likelihood, forcing them to pay you minimum wage would likely drive up costs for restaurants to use their services,
or fees for customers, 
which would in turn result in less people using them,
which would fuck over your customer base in its own way.

Like anything where a select few get rich off the work of many, it's a vicious cycle.  

Edited by Bouvre
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7 hours ago, bnmjy said:

If they don't pick up, that's when I cancel the order. As long as your completion rate is above 80, you're good. Mine is in the high 90s.

Mine's 100%.>.> Like I said, I live in a small town so completing orders is WAY easier since I never get stuck in traffic and the workers usually recommend a different item and it always works out in the end. Ive only had 1 incomplete and that was years ago when I had to pick up an item in 7 eleven. These days its been more busy since no one can go out. Yeah, pay is like making minimum wage, so I just see it as paying off random bills like my phone, cable, gas, and wingstop. God I love wingstop.

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On 6/16/2020 at 12:13 PM, Bouvre said:

I wish third party delivery services would pay their drivers at least minimum wage, so maybe then the drivers might tip the food service workers for preparing the food.

 

On 6/16/2020 at 1:06 PM, bnmjy said:

I make around 18 an hour on average doing it. If I were to tip every place for every delivery, after gas, I'd make less than minimum wage.

Are you guys only talking about what pre-pandemic would be considered "sit-down" restaurants? Because literally no one tips fast food workers, for example.

On 6/16/2020 at 2:02 PM, wacky1980 said:

maybe if your food delivery service didn't charge the restaurant out the ass in fees, then offer free* delivery (again, shifted to the restaurant), the sole worker might make enough money preparing and selling food out the door to pay another staffer to help him out.

nah, fuck that guy for being selfish.

Is that how that works? Burger King advertised free delivery like they were happy to offer it.

On 6/16/2020 at 5:32 PM, Bouvre said:

I totally understand why drivers don't tip often, if at all.
And in all likelihood, forcing them to pay you minimum wage would likely drive up costs for restaurants to use their services,
or fees for customers, 
which would in turn result in less people using them,
which would fuck over your customer base in its own way.

Like anything where a select few get rich off the work of many, it's a vicious cycle.  

One could argue that rising costs in restaurants might be compensated for low wage workers having more spending power.

Edited by Doom Metal Alchemist
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Just now, Doom Metal Alchemist said:

Is that how that works? Burger King advertised free delivery like they were happy to offer it.

it depends on which service they're using, but in some cases yes. burger king was happy to offer it because a little income is better than no income, and they can probably do enough volume to make up the difference. they're also a lot more profitable than a family-owned or local restaurant, so taking a % off the top doesn't affect them as adversely as a local joint.

this photo made the rounds back in april, after grubhub ran a "free delivery" promotion that ended up costing a chicago food truck owner over 20% of his sales revenue for the month. on top of the 20% commission they take, plus delivery charges and processing fees.

95122658_2962369483989852_2333307581314891776_n.jpg

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58 minutes ago, wacky1980 said:

it depends on which service they're using, but in some cases yes. burger king was happy to offer it because a little income is better than no income, and they can probably do enough volume to make up the difference. they're also a lot more profitable than a family-owned or local restaurant, so taking a % off the top doesn't affect them as adversely as a local joint.

this photo made the rounds back in april, after grubhub ran a "free delivery" promotion that ended up costing a chicago food truck owner over 20% of his sales revenue for the month. on top of the 20% commission they take, plus delivery charges and processing fees.

95122658_2962369483989852_2333307581314891776_n.jpg

Maybe I just don't know how to read that, but it looks a lot more like 10%. About $100 out of about $1,000. Or are your 20% example and pic example two different cases?

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1 minute ago, Doom Metal Alchemist said:

Maybe I just don't know how to read that, but it looks a lot more like 10%. About $100 out of about $1,000. Or are your 20% example and pic example two different cases?

in this particular instance, the $231 charge for "Promotions" was the free delivery offered to customers. it was a cost incurred by the restaurant, not grubhub.

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