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UnevenEdge

Customer service hell


Still Me

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8 minutes ago, nameraka said:

customer want to know why we don't carry that thing they want that no one in 5 years of working at this store has ever asked you for. 

it's my fault. i personally dislike you and am doing this to spite you. :|

"Your prices have gone through the roof! I want to pay what I paid several years ago! What do you mean you can't lower the price/take off the shipping/etc?! Well! I'll be taking my business elsewhere!"

 

...

 

¬¬

Edited by pail
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7 minutes ago, Still Me said:

Or customer wants something but can’t remember the name, expects you to know what it is and gets upset you can’t mind read

My favorite is when they ask to speak to my manager.

Like, for real though. That is my favorite and most enthusing comment.

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1 minute ago, Still Me said:

You the manager?

Hell no.

In a way I wish I was, just so I could have more authority.

At my particular job, though, 99% of the time a customer gets that peeved is a direct result of my managers ineptitude.

So it's cathartic to get to have the person responsible talk down the howling creature on the other end of the line.

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