fuggstop Posted November 9, 2018 Share Posted November 9, 2018 Customers are starting to get to me really bad again. Its as bad as when i first started. I think its depression and SAD contributing to it. Gonna see if i can talk to my therapist tomorrow after work but last time i complained abt my outbursts she said to get out more and i never did it. I was doing ok all week until today when i was giving this man ALL the correct answers. This man has lodged several complaints with the dept of insurance and keeps calling back...that means he has heard everything i said many times before but then he had the nerve to say i didnt know how to do my job and i told him off. It just sucks. People only care about themselves and only their feelings then we have to suck up to them and basically be verbally abused all day. They dont know what people are going thru. Those are human beings u r talking to answering the phone. They could be a battered wife. Their kid could have cancer. They may not know how theyre gonna feed their children that night. They may have been verbally or sexually abused as a child. You dont know and youre personally attacking them even when youve been told several times that your shitty policy is safe and will pay out when you die and u have absolutely nothing to worry about. Fuck you. Die painfully and alone fucking assholes. If i could id delete their shit out the system. Link to comment Share on other sites More sharing options...
bnmjy Posted November 9, 2018 Share Posted November 9, 2018 You don't always have to wear your heart on your sleeve, ya know. Link to comment Share on other sites More sharing options...
fuggstop Posted November 9, 2018 Author Share Posted November 9, 2018 8 minutes ago, bnmjy said: You don't always have to wear your heart on your sleeve, ya know. I thought i was doing ok. You have no idea how much people yell at us and the crazy shit they say. Wednesday when i said this woman's mother sig wasnt acceptable she started screaming and saying dumb shit like "SHE HAS PARKINSON'S. IS YOUR COMPANY GOING TO CURE PARKINSON'S???" Like shit i cant possibly respond to without upsetting them further. I took my headset off and let her be retarded. Put it back on a minute later and she was still ranting. Gave her TWO MORE minutes and she shut up and allowed me to say i was resubmitting the signature. You say not wear my heart on my sleeve but people need to understand that this or that happening is simply people following procedures they didnt come up with it. Screaming and yelling doesnt get anything done that wasnt going to happen anyway. Link to comment Share on other sites More sharing options...
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