fuggstop Posted October 29, 2018 Share Posted October 29, 2018 This lady was so nasty. She was like 82. She gave me her policy# WRONG. So i told her nothing came up. She goes: "THIS. IS. MY. POOL.LI.CEE. NUMM.BERR." like im slow. And she kept saying "you people this..your company that." Instead of getting smart and letting my temper get up, i put her on hold and told myself shes old and she doesn't deserve to be treated like shes treating me. I calm down and take her off hold. I say verify your ssn and birthday. She goes off on a rant: You people changed my ssn. I dont know it! I let her rant and say nothing. I have never heard in my life of a ssn changing. Eventually she realizes her medicaid policy number changed and not her ssn. Another one that doesnt know her ssn. I calmly allow her to search for FIVE minutes. As nicely and sweetly as possible i say "ma am..do u want to take some time to look for it?" She said yes and she wasn't going to hold me up with her ineptness (her words, i swear) I decide work is not a place to establish my dominance and demand respect on every level. My daughter is too affected by my multiple job changes these last few years. Also..im no longer going to rant outloud. The leads and sups dont do it so im not either. Any significant change you had to make to basically grow the fuck up? 1 Link to comment Share on other sites More sharing options...
Tengu Posted October 29, 2018 Share Posted October 29, 2018 No wonder you can’t hold a job for long., you’re an asshole. Link to comment Share on other sites More sharing options...
fuggstop Posted October 30, 2018 Author Share Posted October 30, 2018 1 hour ago, Tengu said: No wonder you can’t hold a job for long., you’re an asshole. Yah i dont know why they do stuff like this when i decide to leave a job Link to comment Share on other sites More sharing options...
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