fuggstop Posted October 11, 2019 Share Posted October 11, 2019 customer: im checking on my withdrawal me: ok *puts on hold and checks* Ok you are trying to do a withdrawal on a whole life policy. YOu can only do a withdrawal on a universal life policy, sir. I would have to send you the correct form for that. customer: ive done a withdrawal on it before! me: thats not possible - it had to be something else... *looks over policy* i dont see you taking any money out of this policy, sir customer: i did it last month me: i dont see anyhing being done last month. do you have another policy. with us? him: no i dont. and i did pull money out last month!! me: theres nothing showing in here that i can see him: well get me someone who can see it!! im supposed to say that everyone has the same system but that just causes more back and forth so i never do this. i get him a supervisor who tells him the same thing and she takes over the call. i instant message her a few minutes asking her WTF .. lo and behold... the idiot DID have another policy!! how the hell can you forget having an a WHOLE nother account!!! moron!! Link to comment Share on other sites More sharing options...
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